Support Nerds Terms of Service

By browsing Support Nerds (Support Nerds Inc.), you are admitting to be obligated by its website’s Terms of Service, all applicable laws and regulations. If you refuse to accept these terms, you are not authorized to use and access Support Nerds website.

Please read all the Terms of Service thoroughly before making any purchase of services. We take steps to protect and maintain customer privacy when you browse and purchase service through our website. You should review this agreement on a regular basis to know the changes in Terms of Service as it is an agreement between Support Nerds and you.

All the content available on Support Nerds including text, logo, buttons, graphics, visuals are property to Support Nerds and are duly protected by copyright and trademark law. Customers and visitors cannot impose any rights on the website howsoever.

If you do not comply with these Terms of Service, then you will be denied browsing on the website and purchasing services from it.

OWNERSHIP

Text, logo, graphics, and other properties related to this website is solely owned by Support Nerds. Brand logos used on the website are property of their proprietors referred to display purpose and are secured by laws and regulations of the USA.

USER REGISTRATION

You have to ensure that the personal information which you are prescribed to specify when you register as a customer is true, precise, and complete in all respects. You shall inform us immediately of any modification to the personal information by contacting us. You agree not to imitate any other person or entity or to use a false name or a name that you are not authorized to use.

INDEMNITY

You admit comprehensively to compensate, defend, and hold us, our employees, agents, and suppliers harmless right away on demand, from and against all claims, liabilities, damages, losses, costs, and expenses, consisting reasonable legal fees, arising violation of any conditions by you or any other liabilities occurring as your personal use or by any other person accessing the website using your Support Nerds’ account and/or your personal details.

OUR RIGHTS

We have the right to revise or withdraw, temporarily or permanently, this website (or any part thereof) with or without any prior notice and you confirm that we shall not be accountable to you or any third party for any modification to or withdrawal of the website. We make amendments in Terms of Service from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to review regularly and check whether the conditions have been changed. If you do not agree to any amendment to the conditions, then you must immediately stop using the website.

Privacy

Usage of Support Nerds website is inclined to our Privacy Policy. If you have any queries related to how we collect and use your personal details, browse our Privacy Policy. If you are a registered user, keep the password confidential for limiting access to your PC. If secrecy of your password is broken in any way, communicate with us immediately without any delay. Support Nerds has all the right to make any move, as it is crucial and sensible to maintain the safety of the website.

ORDER CONFIRMATION

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.

Title to Product Clauses

Buy a product through SupportNerds.net are subject to a destination contract. That means the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address.

Return Policy Policy

Unless you have a separate written agreement with Support Nerds, the return of hardware and software purchased from Support Nerds (collectively, "Product") is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and Support Nerds will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price and freight paid for the Product less any applicable restocking fees. You are responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. If you fail to return Product within the applicable Return Policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable.

Rights of return: Permitted product returns:

Hardware: If permitted by the manufacturer's return policy, hardware, accessories, peripherals and parts may be returned if:

1) the packaging is unopened and still in the manufacturer's sealed package, and
2) returned within 30 days from the date of shipment.

Software: Software may be returned if permitted by the publisher's return policy, If the publisher does not allow the return of software, you may not return the software to Support Nerds.

Damaged products:

Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact Support Nerds' Client Services within 7 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.

Order discrepancies:

All order discrepancies (shortages, mislabeled product or overages) must be reported to Support Nerds' Client Services Department within 5 days of receipt of shipment.

Defective/Dead on Arrival (DOA):

Report DOAs to Support Nerds Client Services within 10 days of receipt of shipment. Some manufacturers and publishers require DOAs to be handled directly through them. In such cases, Support Nerds Client Services will provide the manufacturer's contact information.

PAYMENT

We will make the services available to you on a quick tech plan once the payment is complete from your end, along with a confirmation from our payment gateway. The payment will be collected by Support Nerds Inc. If you take the service for a 1-year term, you may get a discount on pricing. You should agree to maintain your service for the subscribed period if you sign up with us for 1-year plan.

REASONS FOR END OF TERM PLAN

• Expiration of the Subscribed Plan
• Completion of the service before expiration of the relevant term
• Violation of Terms of Service or Policies of our company
• In the event of force-majeure cases

The process we follow for payment is by our payment gateway. Although it is a secure transaction, we advise you not to disclose or hand over your credit card or details to any of our staff. If you notice any unauthorized transaction or double payment, you are requested to contact us. Once we get the support request, our staff will check the service available for the account, we, therefore, request you to give us time for the staff to check the status of your account, though it usually takes 2 minutes.

LIMITATIONS OF LIABILITY

Once the final product or service is delivered and approved by the client-end, Support Nerds is not accountable to pay for any loss, damage, or expenses of any nature that was induced by:

• Any third party
• Our actions that were expressly or specifically authorized by you, or by your employees or agents
• Misuse or abuse by anyone other than use
• Changes or modification of services by anyone other than us
• Products (including both hardware and software) not licensed or supplied by us that are attached to or used in the project
• Failure in maintaining the quality of services
• Modifying the source code done at the client's end
• Any breach of obligations or responsibilities set out in this Terms of Service
• Our failure to meet any delivery date, or canceled, or suspended supply of services

CHANGES IN TERMS

We have all the right to suspend or adjust any part of these Terms of Service in our sole consideration. If we do any modification that affects your usage of Support Nerds, we will post a notification of the change in the Terms of Service page. We suggest that you return to our Terms of Service regularly and stay up to date about any changes in it.

CONTACT US

If you have any inquiries regarding our Terms of Service, please get in touch with us.

ADDRESS

Support Nerds Inc.
72 Pottstown Pike, Unit 102
Chester Springs
PA 19425

Call: (866) 742-7635
Email: info@supportnerds.net